Proceed with caution when dealing with this organization. You just can not win with this group, even if you do it their way. I find out from staff their that Connie went into the system canceled my refund and wrote notes that I was offered membership as compensation, and that I should not receive a refund. After calling and trying to settle this multiple times. After severing my ties with this organization over a month ago Im still waiting for my refund of $96. Still not happy I told her that I would rather sever my ties with the Indian Boundary YMCA. (Connie) She tried to keep me as a member, buy offering me additional month membership. However, after having a talk with the little lady with shoulder length reddish hair. I was also told that I should be receiving them quickly, since I canceled the before 45 days had past. I was told I would receive a $96 refund for services that were partially rendered, and never rendered. Then I went to cancel additional services, due to not being happy as to how my first disagreement was handled my the management. Not happy about or the way in which it was handled, therefor, I want nothing to do with this organization. After discussing with them about the first $100 dollars that I lost, due to procedural issue, I will concede, you win. They have now taken $ 200 from me and my family. they will say this, until the day you want to leave.
Initially they will promise the world for you. Be ware even when you follow their procedures. Final gripe is that now First Student uses the middle section of the parking lot for over a dozen of their vehicles, which adds to the restrictions in parking for Y members, especially on weekends when the facility, school across the street, and fields are jam-packed for sports activities.Edit March 2020: upgraded a star because basketballs are now available, and swimming has proven to be accommodating with monthly scheduling.
Wish they still had the toddler basketball hoop and still provided basketballs (now its BYOB) They also gutted a very popular toddlers padded play area, maybe for other uses that I havent seen.
Gym, track, courts, classes are good, sometimes crowded or closed for special events- to be expected. Not a fan of new system- I thought the old per-session scheduling system was actually an advantage over the competition that charges monthly.Staff is friendly and helpful in my experience. So in order to get and remain in a popular timeslot, you have to be locked in. However, ostensibly for competitive reasons they recently changed the swim scheduling to monthly instead of by session (Spring 1, Spring 2, Summer 1, etc), and if you have to drop for a period of time, you end up waitlisted for the more desirable times. Enjoyable with some caveats.There was a great swim program for our kids for the past 5 years- great teaching staff our kids enjoy and good lessons.
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